Frequently Asked Questions

You order a clean out kit here.

Let us know once you have filled your bag, and we will book a courier and your clean out kit will be collected from your doorstep!

We currently accept women's clothing only. We don't accept underwear, swimwear, active wear, wedding dresses, maternity or breastfeeding wear, accessories, bags or shoes.

Our favorite brands are High Street brands such as Country Road, Max, Zara, Gorman, Vintage and NZ Made brands etc.

We don't accept supermarket brands like K-Mart, Target, The Warehouse and we also don't accept any items from SHEIN. These items are of such low value that we can't sell them and make a profit.

We carefully inspect each item we receive. To be accepted, items must be clean, freshly washed, have no odor or perfume residue, have no stains, rips, piling or fading.

Items must be in good wearable condition and have not been altered.

We will set the sales price of your items based on the quality, brand and type of item and will take into consideration brand and season.

You will receive 50% of the sales price once your item has sold. GST is deducted before calculating your payout.

You can choose to receive your payout in store credit or cash payment via bank transfer.

Payouts will be processed at the beginning of each month.

Your items will be listed for 12 weeks. If not sold we may reduce the sales price by up to 50%.

If the items remain unsold for 12 weeks they will be returned to you or passed on to a charity chosen by us.

Once we have received your items, we will create an account for you in our seller portal.

This can be accessed here and once set up you can check the status of your items and account balance

Shipping is free on orders over $60 and $8 for all other orders.

We need 1-2 business days to pack and ship your full order. Orders placed after 3pm on Friday, or over the weekend, will ship the next business day.

We currently ship NZ wide and do not ship internationally at this point.

Reach out! Visit our contact page for any information regarding your order! We’re here to answer questions about Orders, Shipping & Returns.

re:generate Fashion is unable to offer a refund or return for items purchased on our online or physical store.

Our items are pre-loved and often have defects and are not in perfect condition. Please be understanding and keep that in mind when shopping.

Each piece is thoroughly checked during processing and any defects are documented in the item description. Please ensure you check the product description before purchasing.

You can book a spot as a stallholder here.

We are a market for preloved items only. We are not an arts or craft market and don't allow the sale of handmade items or new imported goods.

Your stall space varies for each event. You can check this in the details for individual events.

Some venues have 1.8m trestle tables and chairs on site.

You will need to bring your own clothing racks and coat hangers.

Refunds

Cancellations notified up until 2 weeks prior to the event will be eligible to a 50% refund. Unfortunately, we cannot offer refunds after this time.

If you cannot attend the market for any reason, you are welcome to give your stall to a friend. Email us at hello@regenerate.net.nz at least 3 days prior to the event and tell us their name and we will update our records.

In case the event is being cancelled by the organiser an 80% refund is given.

TRANSFERS

Transfers to another market date are possible but subject to availability. We charge a transfer fee of $10 for this.

Please note this is subject to availability.

To transfer your stall to another market please email hello@regenerate.net.nz.

You can book your rack rental period here.

The starting date for your weekly rental can be any day of the week, including weekends.

Choose suitable dates to suit your availability to set up/pick up your stall. Minimum rental time is 7 days.

No need to bring your own coat hangers, they will be provided.

You can set up your stall anytime after we open our store. We recommend to be there at opening time to get the most out of your first rental day. Pick up is an hour before closing on your last day of rental.

If you are unable to pick up your unsold clothes on your last day, please let us know ASAP and we can pack your clothes for you.  Surcharge for packing and storing the clothes is $20/day and will be deducted from your profits.

You can top up your stall anytime during our opening hours. 

Please let us know when you are coming in so we can get your price tags printed.

Think about how much you would pay for an item if I would find it at re:generate Fashion.

That's probably what other people are willing to pay too.

A 7-day rental period is $80 plus 30% commission on your total sales. Commission is calculated after GST